Careers: Online Customer Service Associate

Location: Islington, N1
Type: Full-time
Reports to: Customer Service Manager
Start Date: Immediately

As a growing business, we’re looking for an Online Customer Service Associate based at our brand new office in Islington Square. You’ll help answer customer queries via phone, email and live chat. The ideal candidate will be outgoing, friendly, passionate about food and able to deliver second-to-none advice and service to our customers.

Key Job Components
  • Answering customer queries by phone, email, online chat or in-store regarding our products, and services and navigating our online store
  • Surveying customers to ensure a customer experience that is second to none
  • Resolving customer service issues quickly and efficiently
  • Supporting the warehouse team with Online Order Fulfilment during busy periods, including picking and packing online orders
  • Helping to build a loyal base of return customers, with a focus on long-term relationships rather than one-off transactional selling
  • A successful candidate who performs well in the role may also obtain additional responsibilities, including managing sales for interior designers and high-value clients
Key Skills and Characteristics
  • Ability to clearly and effectively communicate with customers
  • Self-reliance and Problem Solving
  • A genuine passion for cooking and entertaining
  • Experience in a retail eCommerce customer service environment
  • Excellent written and verbal communication skills
  • Exceptional computer skills (GSuite, MS Word )
  • Experience using Shopify, Netsuite and/or Gorgias would be highly advantageous

We assist our customers seven days a week. Therefore, our Customer Service Assistants rotate shifts to work on weekends and bank holidays. Please note that November/December is the busiest period of the year.

Salary and company benefits
  • Competitive salary 
  • Industry-leading discount programme on products for our employees
  • Complimentary Cook School classes 
  • Company Sick Pay 
  • Access to our employee assistance programme which includes free counselling sessions, free financial and legal advice, discounts and cashback offers for over 1200+ brands, and many other offerings around health and wellbeing


Equal Opportunity Employer

Borough Kitchen is an equal opportunities employer and we treat all our employees fairly and equally, regardless of their gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, pregnancy and maternity, or the fact that they are a part-time worker or a fixed-term employee.

How to Apply

If you’re an organised individual, who is hard-working, reliable and loves to work as part of a team, we would love to hear from you. Please email with the following documents in "pdf" (Adobe Acrobat) file format:

  • In the email subject line, include the Position of the role for which you are applying
  • Your CV
  • Covering Letter introducing yourself and why you would be a great fit with our team
  • Your Favourite Recipe: a dish you love to make for friends/family. Explain why you love this recipe and if this is a personal recipe or one from family or friends. Describe how to prepare it and what else you would serve alongside your dish.