By booking a course with Borough Kitchen Cook School, you agree to accept these terms and conditions. If you are booking a course for someone in addition to or other than yourself, you agree to accept these terms and conditions on their behalf.

Cancellation Policy

Our cook school classes are live, ticketed events with a small number of students; staff are booked and ingredients are purchased in advance. Unlike restaurants, we are not able to rely on walk-ins to take up unused bookings after this cut-off period. Due to these factors, as well as to prevent significant increases in our ticket prices, we operate with a strict cancellation policy, and are not able to offer flexibility for late cancellations.

If a cancellation is requested 10 business days before a scheduled class, we will issue a full refund. If we are notified 5 business days before a scheduled class, we can transfer the seat to a different date. (Please note we can only do this twice.) If a seat is cancelled within 5 full business days of a class, we are unable to offer a refund or transfer for any reason, including illness. Our criterion for full business days is five nights between the day of cancellation and day of class – for example, a call on Friday to cancel the following Friday's class is valid, but a call on Monday to cancel that Friday's class is not. There are no exceptions. 

We understand this can be frustrating. If possible, we recommend passing the ticket(s) on to somebody else who can attend in the seat holder's place. 

Cancellation Policy for Private Events

To cancel a class, you must notify us via email at cookschool@boroughkitchen.com, even if you have informed us via phone call. A full refund is available if you notify us more than one month before the scheduled class. If you cancel 10 business days in advance of the scheduled class, we can offer a 50% refund. Unfortunately, any cancellations after this 10-business-day window are nonrefundable. To adjust the number of attendees, we require advanced notice of 5 business days.

Health & Safety

All participants should wear shoes with flat soles and covered toes. We are not liable for any damage which occurs to clothing. Long hair should be tied back in the kitchen. All participants will receive a short briefing on health and safety before commencing the class. You agree to:

• Adhere to the health and safety requirements as described in the class
• Obey any instructions given to you by your tutor
• Maintain a reasonable standard of cleanliness
• Maintain a reasonable standard of safe behaviour
• In classes that students under 18 may attend, the adult(s) they are accompanied by are fully responsible for the behaviour of the minor
• Wash hands before class and throughout class, as instructed

Liability

Borough Kitchen Cook School will not be responsible for, or have any liability to you for:

• Accidental damage or injury resulting from the actions or omissions of anyone attending the course
• Any loss of income or revenue, loss of profits or contracts
• Any indirect or consequential loss or damage that you may suffer as a result of our breach of contract or negligence. This does not exclude or limit in any way our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any matter which it would be illegal for us to exclude our liability

Payment

Payment must be made in full at the time of booking. See our Cancellation Policy for information on cancellations, refunds, and transfers of purchase.

Age Restrictions

You must be at least 18 years of age to attend a Borough Kitchen class. Students over the age of 16 may attend a class if they are accompanied by an adult who is responsible for them.

Alcohol Policy

A glass of wine, beer, or a soft drink is included with the price of every cook school ticket. Please bring a valid form of ID with you to class, as we operate a 'Challenge 25' policy. This gives us the right to request ID from any student who appears to look around 25 years of age. 

Intoxication at the start of or during any cook school class is disruptive and dangerous. Any student under strong influence of alcohol or drugs, or any student found in possession of illegal substances, will be asked to leave class and not refunded.