Product Recall
At Borough Kitchen, the safety and satisfaction of our customers are our highest priorities. While we carefully and rigorously test every piece of kit we stock, occasionally a supplier may issue a product recall or safety notice, even after we have stopped stocking that particular brand or item.
In such instances, we are committed to ensuring you have the information you need to act quickly and safely.
What To Do If A Product You Purchased From Us Is Recalled
If a product you have purchased from Borough Kitchen is subject to a recall:
- Stop using the product immediately.
- Check the model or batch number. Recalls often apply to specific production runs.
- Keep the product in a safe place. Do not dispose of it until you have received instructions from us or the manufacturer, as you may need to return it to receive a refund or replacement.
- Most recalls are handled directly by the supplier, and their contact information will be on the recall notice. If you are unable to reach them, or not sure how to reach them, contact us at online@boroughkitchen.com and we will do our best to assist you.
How We Notify You
In the event of a product recall, we endeavor to contact every customer affected, using the contact email provided at the time of purchase. If you have not received a message from us, please contact online@boroughkitchen.com immediately, with as much information as possible about the product in question.
Active Product Recalls
- Zwilling Enfinigy and Enfinigy Pro Kettles: If you purchased a Zwilling Enfinigy or Enfinigy Pro kettle from us, please read this notice from Zwilling, which includes information on what to do, and how to get a full refund. As Zwilling will handle all processes related to this product directly, please contact them (using the information provided here) for any questions about the product or recall. For all other inquiries, please contact our Customer Service team at online@boroughkitchen.com. (March 2026)