We are working around the clock to get your deliveries to you in time, but due to unprecedented strain on our couriers, there may be delays outside of our control. We apologise for the inconvenience.
The following delivery timings are for items marked “immediate dispatch” or “dispatches in 2-3 working days”. For any other items, the lead time will be shown on the product page. If your order includes any items with longer dispatch times, we will send your order only once all items are available.
|UK Standard||FREE when you spend £50 (£5 otherwise)||Order by 2pm on any working day for delivery within 1-2 working days|
|UK Pre-10.30am||£5 when you spend £50 (£10 otherwise)||Order by 2pm on any working day for delivery by 10.30am within 1-2 working days|
|UK Weekend||£6 when you spend £50 (£12 otherwise)||Order by noon on Friday for delivery on Saturday or Sunday|
|Adult Signature Required (For knives)||FREE when you spend £50 (£5 otherwise)||Order by 2pm on any working day for delivery within 1-2 working days. Photo ID will be requested at point of delivery if your are lucky enough to look under 25 years of age|
Please note, that surcharges and slightly longer lead-times apply for the Highlands, Scottish Islands, Isle of Wight and other non-mainland UK addresses. Working days are weekdays other than Statutory/Bank Holidays. If you order on a non-weekday, we will dispatch on the next working day.
UK Click & Collect
|Click & Collect - Islington||FREE||Currently only available in our Islington store. You will receive a pick up confirmation when your order is ready to be collected|
|Jersey, Guernsey, Isle of Man||Free when you spend £75(£10 otherwise)||Order by 2pm on any working day. Delivery within 2-3 working days from dispatch|
|Worldwide||Free shipping available subject to a minimum order value. Otherwise, shipping charges vary by country||Delivery times vary by country - please see the delivery estimate in the checkout.|
Please note: there are some delays on shipments to European countries due to Brexit. We apologise for the inconvenience.
Please select the “shipping country” from the pop-up menu that should appear when you visit our website. If it doesn’t appear, please click on the Union Jack in the top left-hand corner. You can choose to pre-pay any local customs, duties and taxes in our checkout so there will be no surprise or additional charges to pay later.
Returns & Exchanges
365-day Returns & Exchanges for unwanted items in a resaleable condition. See our detailed Returns Policy here
Damaged or faulty items will be repaired, replaced or refunded. Please contact firstname.lastname@example.org for assistance.