Delivery & Returns

UK Delivery 

The following delivery timings are for items marked “immediate dispatch” or “dispatches in 2-3 working days”. For any other items, the lead time will be shown on the product page. If your order includes any items with longer dispatch times, we will send your order only once all items are available.

 UK Standard FREE when you spend £50 (£5 otherwise) Order by 2pm on any working day for delivery within 1-2 working days
UK Pre-10.30am £5 when you spend £50 (£10 otherwise) Order by 2pm on any working day for delivery by 10.30am within 1-2 working days
UK Weekend £6 when you spend £50 (£12 otherwise) Order by noon on Friday for delivery on Saturday or Sunday
Northern Ireland £7 when you spend £50 (£13 otherwise)
Order by 2pm on any working day for delivery within 1-2 working days
Adult Signature Required (for knives, including cutlery knives) FREE when you spend £50 (£5 otherwise) Order by 2pm on any working day for delivery within 1-2 working days. Photo ID will be requested at point of delivery if you are lucky enough to look under 25 years of age

 

Please note, that surcharges and slightly longer lead-times apply for the Highlands, Scottish Islands, Isle of Wight and other non-mainland UK addresses. Working days are weekdays other than Statutory/Bank Holidays.   If you order on a non-weekday, we will dispatch on the next working day.

UK Click & Collect

Click & Collect is currently only available in our Islington store. You will receive a pick up confirmation email when your order is ready to be collected. You will need to bring proof of ID (for the person the order is addressed to) such as a current photo driver's licence or passport. 

International Delivery
Jersey, Guernsey, Isle of Man Free when you spend £75(£10 otherwise) Order by 2pm on any working day. Delivery within 2-3 working days from dispatch
Worldwide Free shipping available subject to a minimum order value. Otherwise, shipping charges vary by country Delivery times vary by country - please see the delivery estimate in the checkout.

 

Please select the “shipping country” from the pop-up menu that should appear when you visit our website.  If it doesn’t appear, please click on the Union Jack in the top left-hand corner.  You can choose to pre-pay any local customs, duties and taxes in our checkout so there will be no surprise or additional charges to pay later.

 

DeliVita Delivery

Oven

  • UK Mainland: £60
  • UK Lower Scotland: £80
  • UK Highlands: £100
  • UK Offshore: £145

Oven Bundles

  • UK Mainland: Free
  • UK Lower Scotland: Free
  • UK Highlands: Free
  • UK Offshore: Please get in contact for a quotation

Please note:

  • DeliVita can not be shipped outside of the UK
  • DeliVita will aim to deliver your handmade wood fired oven within 14 days of purchase (in peak times this may increase up to 4 weeks). If you have an urgent requirement, please contact us.
  • The DeliVita team will contact you to book a convenient delivery date for your oven delivery, which will take place on a Monday to Friday. At time of booking please notify us of any issues such as narrow lanes or weight limits as we cannot be held responsible for non-delivery should there be any access issues. You must be available to sign for the delivery otherwise there will be an additional charge for re-delivery.
  • You will receive a pre-delivery call where the DeliVita team will talk you through some easy instructions on curing your oven and answer any questions you may have.
  • Please note this is a delivery service not an assembly service. Due to health and safety reasons the drivers cannot position the oven on your DeliVita stand.
Returns & Exchanges

365-day Returns & Exchanges for unwanted items in a resaleable condition. See our detailed Returns Policy here

Returns are FREE when you pay with a PayPal account. See how to activate Free Returns with PayPal.

Damaged or faulty items will be repaired, replaced or refunded. Please contact online@boroughkitchen.com for assistance.