Delivery & Returns

UK Delivery

The following delivery timings are for items marked “immediate dispatch” or “dispatches in 1-2 working days”. For any other items, please add the number of working days or weeks. If your order includes any items with longer dispatch times, we will send your order only once all items are available.

 UK Standard FREE when you spend £50 (£5 otherwise) Order by 2pm on any working day for delivery within 1-2 working days
UK Pre-10.30am £5 when you spend £50 (£10 otherwise) Order by 2pm on any working day for delivery by 10.30am within 1-2 working days
UK Weekend £6 when you spend £50 (£12 otherwise) Order by noon on Friday for delivery on Saturday or Sunday
Adult Signature Required (For knives) FREE when you spend £50 (£5 otherwise) Order by 2pm on any working day for delivery within 1-2 working days. Photo ID will be requested at point of delivery if your are lucky enough to look under 25 years of age

 

Please note, that surcharges and slightly longer lead-times apply for the Highlands, Scottish Islands, Isle of Wight and other non-mainland UK addresses. Working days are weekdays other than Statutory/Bank Holidays.   If you order on a non-weekday, we will dispatch on the next working day.

UK Click & Collect
Click & Collect - Borough Kitchen Stores FREE During Lockdown, available only in Islington Square.  Order by 2pm for same-day collection of all in-stock items.

International Delivery
Jersey, Guernsey, Isle of Man Free when you spend £75(£10 otherwise) Order by 2pm on any working day. Delivery within 2-3 working days from dispatch
Worldwide £5 when you spend £50 (£10 Free shipping available subject to a minimum order value.Otherwise, shipping charges vary by country.) Delivery times vary by country - please see the delivery estimate in the checkout.

 

Please select the “shipping country” from the pop-up menu that should appear when you visit our website.  If it doesn’t appear, please click on the Union Jack in the top left-hand corner.  You can choose to pre-pay any local customs, duties and taxes in our checkout so there will be no surprise or additional charges to pay later. For Jersey, Guernsey and Isle of Man, please don't change the shipping country until you are in the checkout, where you should choose the relevant island in the "Country" field for your billing/shipping address. UK VAT will be removed for Jersey and Guernsey shipments. Local GST may be payable by Jersey residents for order values above the relevant threshold upon arrival in Jersey.

Returns & Exchanges

365-day Returns & Exchanges for unwanted items in a resaleable condition. See our detailed Returns Policy here

Returns are FREE when you pay with a PayPal account. See how to activate Free Returns with PayPal.

Damaged or faulty items will be repaired, replaced or refunded. Please contact online@boroughkitchen.com for assistance.