Terms & Conditions

These terms of sale apply to our website(s). By accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. Before placing an order, if you have any questions relating to these terms and conditions please email online@boroughkitchen.com with your query.

1. Use of our Website

References to “we”, “us” and/or “our” throughout www.boroughkitchen.com (“the website”) are to Borough Kitchen.

The use of the website and the purchase of any goods (“Goods” and/or “Products”) from the Website is governed by these terms and conditions (“Conditions”). We reserve the right to modify these terms and conditions without notice to you.

There is no charge imposed by Borough Kitchen for accessing the Website but you must pay the cost of the communications link you use to visit the website. Access to the Website may be suspended, restricted or terminated at any time without notice.

Your placement of an order on our website is an offer by you to purchase the goods selected in your order.

We may accept your order at our discretion. This means that if products are shown on the site but are incorrectly priced, incorrectly described or not available we shall not be obliged to sell you those products.

Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Borough Kitchen for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.

We reserve the right to change these terms of sale from time to time without notice to you.

2. Contract Information

Goods supplied from the Website are supplied by Borough Kitchen Limited, a company registered in England and Wales whose company registration number is 08903402 and VAT number is 160 257 332 whose registered office address is Borough Kitchen,129C Upper St, London N1 1QP, United Kingdom.

Your submission of an order represents an offer to purchase Goods indicated by you and it is not binding on us until we have notified you that an order is accepted. All advertisements and communications are made by us until your order is accepted by us are invitations to treat only and are not offers. This means that if Goods are shown on the site but are not available or are incorrectly priced or otherwise incorrectly described, Borough Kitchen shall not be obliged to sell you those goods.

3. Products

Borough Kitchen has worked tirelessly to ensure that the description and specification of our products are correct. However, specifications and descriptions of products are only intended to give a general description of the products and are not intended to be binding. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

4. Gift Cards

Please see our Gift Card Terms & Conditions for full details.

5. Trade and Interior Design

Membership in the Interior Design & Trade Programme is valid for 24 months, at which point members will be asked to update their information and re-enrol. Membership is offered to individuals only and is not transferable. If your firm has multiple designers, each must individually apply for membership. Individual email addresses must be signed up to our mailing list.

Spend is based on rolling twelve months total. Discount excludes sale, gift cards, electronics, Big Green Egg and delivery costs, and cannot be used with any other discount or promotion. Borough Kitchen Packs offered at a maximum of 15% over individual component pricing.

6. Privacy and Security Policy

This policy applies when you visit or surf our website without purchasing any product, when you use our site for purchasing products or when you register with Borough Kitchen.

We consider all the information you share with us private and confidential. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products and services.

When you visit, register or order products on www.boroughkitchen.com you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website.

Any data about individuals which is entered or included in any message to Borough Kitchen will be subject to the Data Protection Act and you are responsible for its accuracy and relevance and must have the authority to disclose it and for Borough Kitchen to utilise it for the purpose of any transaction included for or by you through the website. If you are in any doubt about any data, please feel free to email Borough Kitchen with the details of the problem first. If you have any enquiries relating to data which is held you should contact info@boroughkitchen.com.

Borough Kitchen only use personal information for the purpose for which it was given to Borough Kitchen and in connection with the business or permitted by law. Borough Kitchen will collate the information which you provide. By giving Borough Kitchen this information, you consent to the use of it in order to process your order to process your order and inform you about its progress.

The information you submit and other information about Borough Kitchen visitors or registrants will not be sold, rented, exchanged, transferred or otherwise disclosed to any party outside Borough Kitchen. However, Borough Kitchen reserves the right to disclose data to a law enforcement officer or in connection with any legal proceedings if it is believed that such disclosure is required by law.

Borough Kitchen may use the information you supply to notify you about Borough Kitchen services which may be of interest to you and to keep you informed about forthcoming events. For your security, Borough Kitchen reserves the right at all times to contact individuals if evidence of account tampering or improper account activity is discovered. You can review, change or delete certain personal information at any time.

We take the security of your personal details seriously at Borough Kitchen and have used industry standard precautions to safeguard your personal and payment details. Every time you enter an area of the site that carries or requires sensitive information such as your credit card details, an icon resembling a padlock will appear at the bottom of your browser window. This is an indication that the site is secure.

7. Cookies Policy

Our site uses cookies to keep track of how often you visit our site, the contents of your shopping basket and previous purchases. A cookie is a piece of information stored on your computer’s hard drive and which traces your movement within websites. Most browsers are automatically set to accept cookies, but you can refuse cookies by turning them off in your browser. If you turn off cookies we will not be able to track your order to enable you to purchase from our site. Nor will we be able to recognise you as a registered user.

You can find a technical explanation of cookies from Wikipedia here:

A more simple definition is that cookies are text files, saved by your browser, that perform a range of functions for you, ‘the user’ and us, ‘the site’, from remembering what’s in a user’s basket, what currency they like through to telling us how many people visited in a day, and what was purchased. They also help you share content – for example, if you are logged into Facebook, a cookie means that when you come to our site and ‘like’ something, you don’t have to log into Facebook again.

You can opt out of using cookies at any time, however this may result in a slower, less smooth experience for you. Each browser has a different method to opt out of using cookies - this resource offers information about how this can be done: http://www.aboutcookies.org/Default.aspx?page=2

8. Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Borough Kitchen Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by our licensors or us.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate and third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

9. Limitation of Liability

Whilst we will use all reasonable endeavours to verify the accuracy of any information we place on the Borough Kitchen Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Borough Kitchen Website, or any transaction that may be conducted on or through the Borough Kitchen Website including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Borough Kitchen website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Borough Kitchen website. The fullest extent permissible under applicable law, we disclaim any and all warranties of any kind whether express or implied, in relation to the Goods or Products.

This does not affect you statutory rights as a consumer.

You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Borough Kitchen website and any information provided to or taken from the Borough Kitchen website by you. We will not be liable, in contract, tort (including without limitation, negligence), pre-contract or other representations (other then fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with these Conditions for:

  • economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any loss which was not brought to the attention of Borough Kitchen at the time the contract was made or any loss that would be an unforeseeable consequence of a breach of the contract by Borough Kitchen; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred, was suffered or incurred by one of us arising out of or in connection with the provision of an matter under these Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that or our servants, agents or employees.

10. Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

11. Waiver

No waiver by use shall be construed as a waiver of any preceding or succeeding breach of any provision.

12. Survival

Each provision of these Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisons is held to be inapplicable or unenforceable in any circumstances.

13. Entire Agreement

These conditions (as amended and altered from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings, representations or proposals, written or oral between You and Borough Kitchen in relation to such matters. You confirm that You have read these Conditions and You fully understand them and You also agree that these conditions are the only terms (together with Your network provider agreement) that rule Your relationship with us.

14. Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.