Gift Card Terms & Conditions

Borough Kitchen gift cards are redeemable by the holder for any goods or services sold by Borough Kitchen, both in-store and online. They can be redeemed for merchandise or cook school classes. They are strictly non-refundable. 

How to Redeem a Borough Kitchen Gift Card

In stores, gift cards may be redeemed by presenting the physical voucher or the email voucher code to a Borough Kitchen team member when purchasing. To redeem a gift card online at, please type in the voucher code listed on the physical gift card or digital gift card at checkout. The available balance will be applied to your purchase. If any purchase exceeds the value of the gift card, any outstanding balance must be paid by the holder of the gift card.

Gift cards are not exchangeable, in whole or in part, for cash. If the full value of the gift card is not redeemed in one transaction, there is no cash, change or refund provided. Any remaining balance will remain on the gift card until the expiry date stated on the gift card.

Expiry Dates

Borough Kitchen gift cards are valid for two years from the date of purchase. If you have an expired gift card that has not been used, email to ask if you qualify for an extension.

Lost or Stolen Gift Cards

Borough Kitchen will not be held responsible for lost or stolen gift cards, whether they are physical cards or stored on your electronic devices. We recommend you treat your gift card as you would cash, as well as taking a photo so you have a record of the voucher code.

Should your gift card be lost or stolen, please contact us immediately with the proof of purchase, such as a receipt or a photo of the gift card. Should a stolen or lost gift card be redeemed before you report the loss or theft to us, Borough Kitchen will not be able to reissue your Gift Card.

Cook School Gift Cards: 2024 Update

Due to rising costs of operation, we are increasing the price of our 2024 classes to £125 per seat. This allows us to maintain our standards for sourcing high-quality ingredients, as well as fairly compensating our cook school team. If you have an existing £115 or £230 cook school voucher, it can be redeemed for any scheduled cook school class without extra charge – this class must be booked before 15 April 2024. Cook school gift cards valued at other amounts can be redeemed at their face value.

To book, email with the voucher number, as well as the class, location and date you would like to attend. Please include allergens and dietary restrictions. You can also email us at this address if you have any Borough Kitchen gift cards that are unused but expired – we will reinstate the card for you.

Contact Us

Please direct any inquiries that have not been covered above to We will do our best to assist you.

Borough Kitchen Limited, a company registered in England and Wales under company registration number 08903402 and whose registered office is at 129C Upper St, London N1 1QP, is the Issuer and Redeemer of Gift Cards. All correspondence should be sent to Borough Kitchen,129C Upper St, London N1 1QP or by email to